What if your alarm goes off accidentally?

Don’t Panic. Remember your codes.

Determine if there really is a fire or intruder. If there is an intruder in your house do not go inside. Leave immediately and call police.

If alarm activation was accidental, carefully disarm your system by pressing each number slowly.

Wait for the Central Station to call you if you requested that alarms be verified. Do not leave your home or business until you have spoken with the Central Station. If you are not using the verify feature, please call the central station to cancel.

Upon canceling an alarm, the central station will ask you for your passcode. If you give the correct passcode, they will cancel the alarm. Anything other than the correct code will have the operator telling you the alarm will be canceled, but they will then call the police and advise of a possible duress situation. Make sure you know your passcode!

Be Prepared!

Rehearse alarm operation and cancellation with users of your system

Make sure that anyone with a key to your home or business knows how to operate your system and has proper security and passcodes.

Keep your security system users manual handy.

Test your security system each month.

Cancel all alarms that don't need emergency response.

Have the central station telephone number and your account number on hand.